Shipping & Returns

We offer FREE REGULAR SHIPPING to the US and Canada for all orders over $100.00 in value. MEMBERS in the US and Canada get FREE REGULAR SHIPPING on all orders over $50.00 in value. Sign up for a free membership account

For orders outside the US and Canada, we will reduce your regular shipping charge by an equivalent amount for all orders over $100.00 in value ($50.00 for Members).

We ship wine labels all over the world and generally offer two different shipping options, Regular and Express. Depending on your location, we use different methods as follows:

 

United States


Regular Shipping - Christmas Deadline passed

This option uses the US Postal Service. With this option please allow between 6 and 10 business days for delivery from the date of order. This option includes tracking.

Express Shipping - Order by Dec. 19th for Christmas Delivery

We use FedEx overnight as our Express delivery option in the USA. With this option, orders are fast-tracked, and usually shipped within 48 hours (weekends and holidays excluded). Expect delivery 2-3 business days from the date of the order. Please note that a signature confirmation is required upon delivery. This option includes tracking.


Canada


Regular Shipping - Christmas Deadline passed

Orders placed with Regular shipping use Canada Post's lettermail. Due to the inconsistent delivery standards of this service, please allow up to 3 weeks for delivery of your order from the date of shipping. This option does not include tracking.

Express Shipping - Order by Dec. 19th for Christmas Delivery

We use FedEx overnight as our Express delivery option in Canada. With this option, orders are fast-tracked, and usually shipped within 48 hours (weekends and holidays excluded). Expect delivery 2-3 business days from the date of the order. Please note that a signature confirmation is required upon delivery. This option includes tracking.


International


Regular Shipping - Christmas Deadline passed

This option uses Canada Post's lettermail. Delivery times for regular international shipments can range from 2-4 weeks from the date of shipment, however depending on your location exceptions do apply, and some shipments can take more time to arrive. This option does not include tracking.

Express Shipping - Christmas Deadline passed

We use FedEx overnight as our Express delivery option for International orders. With this option, orders are fast-tracked, and usually shipped within 48 hours (weekends and holidays excluded). Expect delivery 2-4 days from the date of the order. Rural destinations may take longer depending on your location. Please note that a signature confirmation is required upon delivery. This option includes tracking.

 

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With all orders, it is our goal to beat our standard guidelines and get your labels to you ahead of schedule. However, we have no control over either Canada Post or the US Postal Service and delays do occur from time to time.

Please be aware that orders outside of the USA and Canada may be subject to customs charges upon entering your destination country.

 

Refund & Return Policy

We guarantee your satisfaction 100%. If, for any reason, you are not satisfied with the services and products we have provided you with, contact our customer service team and they will work with you and do whatever it takes to resolve the situation to your satisfaction.

You can contact our customer service team by phone at 1-855-820-9529 or by email at info@customlabelshop.com.

 

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Call Us 1-855-820-9529 toll-free   Hours: M-F 9:00 am-5:00 pm PST   Email Us info@customlabelshop.com
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